Data Protection

Our Data Protection Policy

Frequently Asked Questions:

Q. Where is my information stored?

A. At the clinic. The Copperhouse Clinic is a registered Data Controller and complies with the statutory regulation of the Information Services Commission.

Q. As Health Professionals and Therapists join and leave the clinic over the years what happens to my personal information?

A. All staff are contracted to comply with the Data Protection Act. It is also a core requirement of their Code of Practice. It is also in their individual work contract with The Copperhouse Clinic. They are also legally contracted to not contact any client of patient at the clinic if they leave as a further safeguard to your privacy. They will also never be issued with any contact information or client / patient records without a Form of Authority signed by the client / patient via the clinic. Should you be concerned of any breach please contact the clinic as it is a criminal offence to breach the Data Protection Act. Any serious breach would be forwarded to the ISC for criminal prosecution.

Q. How do I gain access to my records?

A. Please complete a Form of Authority For Access To Client / Patient Records Form available at the clinic. Please note that there will be a fee for this which is variable depending on the extent of the records required. Please contact Reception for further information.

Privacy Policy

Below outlines our data protection and privacy policy. If you have any questions regarding the policy below, please feel free to contact us.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include the solicitors on our personal injury panel who require the information in order to assist you. All our solicitors agree to keep this information confidential.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Changes as of the 25th May 2018 to the privacy policy click here

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

The Copperhouse Clinic 5 Market Square,  Hayle, Cornwall. TR27 4EA